RE/MAX Ranks Highest in Customer Satisfaction in 2011 J.D. Power and Associates Study
RE/MAX Ranks Highest in Customer Satisfaction in
2011 J.D. Power and Associates Study
DENVER, CO – Results from the J.D. Power and Associates 2011 Home
Buyer/Seller StudySM, recognize RE/MAX for providing the highest overall
consumer satisfaction for both home buyers and home sellers. In last year’s
study, two different companies ranked the highest in each category, but this year
home buyers and sellers both rated RE/MAX the highest.
“It all comes down to professionalism and a commitment to a premier level of
customer service,” said RE/MAX Chairman and Co-Founder Dave Liniger.
“Because RE/MAX agents average more experience and training than other
agents, they are better prepared to deal with home buyers and sellers in any kind
of market. And, consumer preferences tell the story . . . nobody sells more real
estate than RE/MAX.”
This is the fourth annual study of home buyer and seller satisfaction with the
largest national real estate companies, conducted by J.D. Power and Associates.
For the home buying experience, three factors were considered:
agent/salesperson, office and a variety of additional services. Four factors were
examined for the home-selling experience: agent/salesperson, marketing, office
and a variety of additional services.
Details from the study indicate that on a scale of 1,000, homebuyer respondents
ranked RE/MAX with a score of 805 and home sellers put RE/MAX on top at
791. The 2011 study includes more than 4,200 evaluations from 3,680
respondents who bought or sold a home in the U.S. between March 2010 and
In two other 2011 industry surveys of the country’s top real estate brokerages,
RE/MAX agents averaged more transaction sides than agents at the other
national franchises. The RIS Media Power Broker Survey and the REAL Trends
500 both showed that RE/MAX agents averaged over 14 transactions sides,
more than double the average of many competitors.
The success of RE/MAX agents is the result of its comprehensive educational
platform, RE/MAX University, which offers over 1,100 educational programs
on-demand, and available online, on television, on smart phones and in
classrooms around the world.
For more information about RE/MAX or to find a top-performing RE/MAX
agent in your area, visit www.remax.com. To join the best performing real
estate sales force, visit www.joinremax.com.
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About the RE/MAX Network:
RE/MAX was founded in 1973 by Dave and Gail Liniger, real estate industry
visionaries who still lead the Denver-based global franchisor today. RE/MAX is
recognized as a leading real estate franchise company with the most productive sales
force in the industry and a global reach of more than 80 countries. With a passion for
the communities in which its agents live and work, RE/MAX is proud to have raised
more than $100 million for Children’s Miracle Network Hospitals, Susan G. Komen for
the Cure® and other charities. Nobody in the world sells more real estate than
RE/MAX. Please visit www.remax.com or www.joinremax.com.
About J.D. Power and Associates:
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The company’s quality and satisfaction
measurements are based on responses from millions of consumers annually. For
more information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.